Cloud Contact Center Services
Your Customers Expect a Contact Center
If you’re an SME or a large enterprise, chances are you need to function as a contact center to manage incoming and outgoing customer engagement for sales, service, and fulfillment. A modern contact center can be a business differentiator, cost savings hub, and revenue engine.
Customers expect your contact center to have:
Skills-based routing and Workforce Management
So they are connected to the right person without extended hold times.
The ability to engage via voice, video, text, email, screen-share or even social media
Because people have different preferences for communicating with you.
Channel switching and promotion on the same engagement
So they don’t have to answer the same questions over and over!
Cloud Contact Center Benefits
A traditional full blown Contact Center is costly to initialize. It requires a physical onsite CAPEX investment, long lead times, and it is difficult to expand in scale and features.
Contact Centers (CC) don’t have to be phone banks with reporting that sit in your datacenter and your CAPEX budget. Cloud Contact Centers have all the features of on premises solutions without the big up front capital investment.
Tailored Contact Center Delivered Through Our Cutting-Edge Service Network
JUXTO partners with and connects into leading Tier 1 contact center providers like Five9 and Kandy Business. Through our network, we deliver these services to create a comprehensive solution. With all Juxto’s CC service offerings you have full integration with your Juxto Real-Time Communications service. Your agents can be “blended” voice, chat, text and social media agents for higher productivity and greater reach, or you can go lean with a voice only solution on a budget.
Cutting-Edge Service Network
Juxto delivers these CC solutions through our cutting edge service network. The Juxto service network also has the advantage of existing monitoring, SLAs and volume licensing to make the choice of your contact center through Juxto both a better user experience and lower cost! Even large enterprises with dedicated procurement teams and IT staffs struggle to compete with the Juxto network on price, time to value and performance! Let us take away the struggles of working with multiple vendors and managing complex services for your end to end CC to UC experience
Large enterprises with procurement catalogs of CC and UC services can be automatically provisioned via our network. This cuts down on time to spin up new services and new seats and benefits from our network’s economies of scale.
Superior Customer Experience at the Speed of Business
Transformative Customer Experience
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Market leading features without the price tag! -
Tailored solution
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Ease of use
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Cutting edge real-time monitoring
Easy to Roll-Out
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Ease of implementation
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Easy to integrate outsourced agents
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Ease of setup and configuration
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Full integration with Juxto Real-Time Communications services
Cost Effective
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Only pay for the features you roll-out
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Add seats on demand - pay as you go
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Solution tailored to your needs
Key Features
Blended OmniChannel Customer Experience
Graphical IVR Design
Seamless Multisite
Skills-Based Routing
Remote and Mobile Agents
Workforce Optimization
Remote and Mobile Call Center Agent Management
CRM Integration
Time of Day Routing for “Follow the Sun” Customer Experience
Outbound Notifications for Upsell and Customer Engagement Activities Routed to the Prospect’s Preferred Communication Channels
The Juxto CC Transformation
With Juxto’s Contact Center managed services you can transform your ability to engage customers with a superior experience in the medium of their choice.
Implement and pay only for the features you want, when you’re ready, without a big invoice when you start.
You can do this quickly, without a CAPEX outlay, and have it be a seamless extension to your Juxto UC services, all at a cost you can afford and the benefits of the most expensive solutions!