Companies are making the switch to VoIP for more versatile and affordable solutions to fit their needs. However, choosing a new VoIP system is no easy feat; there are many factors to consider like your needs and who you’re buying from. To get the full value out of a VoIP solution, products should be compared with current business phone offerings rather than your organization’s existing business phone system. When assessing a VoIP system, consider the features, your network needs, and plans for growth.
While VoIP can increase the overall productivity and effectiveness of a business, choosing the right provider is a huge decision with warranted risks. That’s why we have done some of the work for you. Take a look at how our VoIP solution matches up against RingCentral.
What is RingCentral?
RingCentral is a cloud based phone system that has comparable features to Juxto. It has toll-free numbers, call forwarding and internet fax service. RingCentral’s offerings are comprised of RingCentral Office, RingCentral Professional, and RingCentral Fax.
• RingCentral Office is a cloud based phone and fax service.
• RingCentral Professional give customers a local or toll-free number that they can forward to any existing phone line.
• RingCentral Fax give customers the ability to send and receive faxes over the internet.
The Juxto approach
Juxto offers a range of features that can accommodate small to large businesses. While RingCentral follows a standard three basic pricing plan structure on a graduated set of features, Juxto operates on a ‘pay-as-you-go’ approach. Juxto’s pricing model let’s organizations pay for what they use and add or remove services when needed. This provides flexibility and scalability for small, mid-size and large businesses.
What are some key differences between RingCentral and Juxto?
While it may be difficult to do an apples-to-apples comparison on Juxto and RingCentral offerings, there are a few key differences that are more obvious.
Carrier-grade Technology – Juxto delivers carrier-grade technology with 99.999% (5 -9’s) uptime. All the elements are redundant and the infrastructure is deployed in geographically redundant data centres worldwide. RingCentral delivers 99.99% uptime and has architected its system for N+1 redundancy.
Customer Service – Both Juxto and RingCentral have 24/7 customer support lines. Juxto support is based in Toronto, Canada, and Irvine California, while RingCentral is offshore. At Juxto, we encourage our customers to contact us anytime they have a problem, or open a ticket for minor issues. RingCentral encourages users to find the answers to their issues online through their website, the RingCentral Community, or by opening a case.
Great Features – Juxto and RingCentral have differing plan structures which include different features. One feature that is unique to Juxto is the Call Grabber. Call Grabber lets users seamlessly switch active calls from one device to another. Juxto also offers superior and robust conferencing, collaboration, and call management options. The ability to share lines, customize call routing rules and voicemail transcription makes Juxto’s solutions attractive to any business. In addition, our integrated click to dial features stand out as a big plus. Juxto customers report that the mobile applications, easy management, cost savings and outstanding customer service are some of the reasons they love Juxto. Overall, RingCentral offers sophisticated call management functionality and its Business SMS messaging is becoming a more widely used form of communication by business in most sectors. However, RingCentral has some gaps in its offerings which means customers will not get all of the services that are available.
Software Integration – Both Juxto and RingCentral offer integrations with various 3rd party software packages. Here are the most common for each provider:
• Oracle Sales Cloud
• Microsoft Dynamics
• Microsoft Office 365
• Google Apps /Cloud
• MS Teams / Skype for Business
• IBM Connections
• Five9 (Contact Center)
What is the cost?
RingCentral and Juxto have comparable costs, but different structures with different features. Juxto’s pricing is competitive with month-to-month options and no upfront cost. RingCentral’s pricing is competitive but this assumption is based on a one-year pre-paid contract with a minimum number of users. If you sign up on a month-to-month basis, the price jump can be significant (over 20% increase). Juxto allows you to pick and choose from a wide range of features and integrations for additional monthly costs. RingCentral does not currently have that option.
Which one is right for your business?
The type of phone system that works for your business depends on your needs. If your business needs a comprehensive solution into a high quality hosted PBX systems with flexibility and the option to build a custom plan, Juxto can give you what you need. Your business growth projections and need for collaboration and RTC capabilities can also play into your decision. Before making a decision, assess what features are most important to your business and contact us for a free quote.